When it comes to customer service, it is something that can be somewhat of a lost art in today’s world. The bottom line is that most people just don’t care. All they care about is the bottom line which is money. They don’t care how they get their money or if they are ripping off customers. Every day on the news or online, someone can read or watch a story about someone that feels as though money has literally been taken out of their pocket without any consequences. The companies keep making money while the customers are left with bad customer service and missing money.
That is why when Ken Goodrich took over Goettl Air Conditioning, he made it his top priority to make sure that the customers came first. He had daily meetings with his employees and made sure they were buying into what the company was all about and they knew what the mission was. He did not want anyone on the team that was not going to go the extra mile and someone that didn’t believe in what Goettl Air Conditioning stands for, so he knew he had to weed out the bad, keep the good, and hire a few new employees.
Four years in, customers are happier than ever. They love working with Goettl Air Conditioning as they are a fair, honest, and respectable company. It was not that way when the company was first bought by Ken Goodrich, which was not fault of his own, but he has made it his personal mission to fix the company and he has done just that. Business is booming, customers are happy, and everything is right once again in the world of Goettl Air Conditioning, which is refreshing to hear for the company and the customers as everyone wins.